How We Work
 We make technology a power tool that increases your company’s profitability, productivity, and operations instead of a constant problem that costs you time and money.
Technology is a dual edged sword: it either significantly contributes to the success, profitability, and efficiency of your organization or it ends up being a huge headache and drain on your resources.
That's why companies in the region trust us to install and support the technology that runs their business.
We will:
- Take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
- Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires. Stand behind every recommendation we make with a 100% satisfaction guarantee.
10 Reasons to Work with Plains Technology
We challenge you to find another computer consulting firm in the area that would dare to make these promises:
- We’ll Respond Within 60-minutes or Less - Guaranteed
When you call us with a computer problem during normal business hours, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
- Lightning Fast Repairs
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
- No Geek Speak
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- 100% Unconditional Satisfaction Guarantee
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
- No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
- All Projects Completed On Time and On Budget
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
- Accurate Billing - Guaranteed
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
- Never more than you need
We understand that computer budgets are tight for our clients, which is why we never recommend "bleeding edge" technologies. We will research your application, develop a system that will meet your current and future needs, and make sure you get the most "bang for your buck" from every project we implement.
- Gain Time to Focus on Core Business Functions
People are generally happiest doing what they do best. Let us handle your IT needs, so you can focus on your business.
- Access to Othewise Unavailable Vendor Support
Technology manufacturers traditionally provide little direct end-user support.
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